Refunds
If you are not entirely satisfied with your purchase, we're here to help. OhDeer.me is happy for our customers to return or exchange full priced, unworn items for an alternate size or for change of mind within 14 days of purchase. This excludes sale items, or items purchased during promotional flash sales. We also offer a 12 month warranty on any faulty items.
Returns or exchanges are not available for sale items, or for earrings due to health and safety regulations.
Returns
You have 14 calendar days to return or exchange an item from the date you received it.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
We reserve the right to deny unreasonable repairs, returns, and exchanges.
Earrings can not be returned or exchanged due to health, hygiene and safety regulations.
Tarnishing is not considered a fault, as our jewellery must come into contact with chemicals for tarnishing to occur.
To exchange an item please contact hello@ohdeer.me for assistance.
All returns and exchanges should be sent to:
From 01 April - 20 October
OH DEER ME STORE
61 Pythagora Street
85100 Old Town,
RHODES / GREECE
From 21 October - 31 March
OH DEER ME HEADQUARTERS
149 Papafi Street
54453 Kato Toumba,
THESSALONIKI / GREECE
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies. Please allow 3 – 10 days for this to reflect in your account.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping and handling fees are nonrefundable.
Please note - it is the customer’s responsibility to return the item to us safely. We cannot be responsible for any lost items or any damage to the product through the postal service.
Please wrap the product in bubble wrap to avoid damage and send the product with tracking.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.